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Shipping & Returns

International Orders

We use International Express Service for all international deliveries. Please allow around 5-12 workdays for delivery. Additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs.International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by newjordan2015us.cc.

Purchase information

1.Please confirm your shipping address before pay for it, you are best to leave the phone number for contacting. Please provide a valid email address and check emails after you have purchased for any updated information.
2. Items are generally shipped out within 2 working days after payment has been verified (Sat. & Sun. and most national holidays excluded.).
3. All of the products are shipped to worldwide . Once we ship your package, we will send you tracking number once it available. Package transitting time normally takes 7 to 12 business days, depending on the destination, holidays and factors beyond Postal Service's control. If there is a little delay, please have more patience.

Cancellations

Should you wish to cancel your order, you must email us immediately. 29% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.

Returns

In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.
To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.
Goods must be returned within 7 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 29% re-stocking/processing fee and US$40 return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.

Exchanges

To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions.The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels.When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.

We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.


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